Privacy Policy
Privacy Policy
We respect the privacy of everyone who visits this site. Please read our Privacy Policy carefully so that you can understand how we collect and use the personal information that you provide to us.
What does this privacy policy cover?
This Privacy Policy covers our use of your personal information, which is collected through or in connection with this Website. For the purposes of this Privacy Policy, “this Website” means www.abbythemongrel.com. By using this website, you consent to our privacy policy.
This online privacy policy applies only to information collected through our website and not to information collected offline.
Who is responsible for the personal information collected on this Website?
Abby The Mongrel controls the personal data collected on this Website.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number. You may, however, visit our site anonymously.
Google, as a third party vendor, uses cookies to serve ads on your site. Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience (your information helps us to better respond to your individual needs)
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions (your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested)
To send periodic emails (the email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc)
To provide services offered to you (the information you provide to us may be transferred to countries outside Singapore. By way of example, this may be one of our service providers who, is located in a country outside Singapore)
How do we protect your information?
We implement a variety of security measures and technology to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We will update these measures as new technology becomes available, as appropriate.
Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors.
Personal Data Protection Act
Under the Personal Data Protection Act 2012 (PDPA), it is mandatory to recognise both the rights of individuals to protect their personal data, including rights of access and correction, and the needs of organisations to collect, use or disclose personal data for legitimate and reasonable purposes.
For this clause, customers are deemed to have agreed to be included in our mailing list once they have entered their information to the subscription list, signed up an online account or made payment with Abby The Mongrel. We endeavour to only send out at most weekly write-up or promotions. Customers can choose to opt out of the mailing list at any moment.
Abby The Mongrel takes a consistent effort to repost customer and their pets’ photos with our snacks, shoot photos and videos of customers and their pets for marketing purposes and for sharing with customers. By consenting for photos and videos to be taken by our photographer during the events, customers are deemed to allow their photos & videos to be shared on our social media platforms and collaterals and used for other marketing purposes. Should there be a concern on the use of their photos and videos for marketing purposes, customers may inform us in advance.
By subscribing, making payment, signed up an online account, you have deemed to have to us to collect your personal data for any or all of the following purposes:
(a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;
(b) verifying your identity;
(c) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
(d) managing your relationship with us;
(e) processing payment or credit transactions;
(f) sending your marketing information about our goods or services including notifying you of our marketing events, initiatives and promotions, lucky draws, membership and rewards schemes and other promotions;
(g) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
(h) any other purposes for which you have provided the information;
(i) transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and
(j) any other incidental business purposes related to or in connection with the above.
We may disclose your personal data:
(a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or
(b) to third party service providers, agents and other organisations we have engaged to perform any of the functions listed in clause above for us.
The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).
Rights To Change
Abby The Mongrel reserves the right to change, alter and / or delete these terms and conditions as well as any program outlines without prior notification.