Need assistance? The team at @abbythemongrel has compiled answers to some of the most frequently asked questions below. If you can’t find the answer you're looking for or need further help, feel free to reach out anytime.
How long can I keep the treats?
Please store the treats in a dry and cool area. The best place to store is in the refrigerator and you can store them up to 2 months. However we guarantee you that you don’t need to store that long because your dog will always crave for it.
Why do I need to wait up to 10 days to receive my order?
Every packet is made to order. We only start producing them the moment you buy. This ensures quality. You know good things are always worth waiting for!
Are the treats healthy and can my dogs eat them everyday?
Human grade ingredients are used. This means you can even eat the snack too. Extra steps have been taken to ensure Salmonella and E.Coli are destroyed. The treats are free from any preservative, artificial flavouring and colouring. So yes, our snacks are healthy to the point that your dog can eat them everyday. However, these treats cannot be act as meal replacement. Balance is always the key! If you are unsure if your dog has food allergy, please feed in small quantities. We will not be responsible for any allergy arises from consuming the treats. Please supervise your dogs when you are feeding them. In any case, our snacks have been tested by my mumsie and at least over 50 dogs of different breeds and ages (over these years). All of them have not come back with any issue.
What are the payment methods?
We can only accept Paynow currently. Please Paynow to us before you complete the transaction.
What are the delivery methods?
For orders $60 and above, delivery is free via Qxpress (to doorstep)
For orders below $60, delivery is $3.90 via Qxpress (to doorstep)
Do you ship overseas?
Sorry, only Singapore.
Do you still need help? Contact us today.